Introduction: What about the other person to do IP telephony (and VoIP)?
According to new research from BT, 37% of SMEs have moved to fully assemble the data and voice networks - nearly two-thirds of the change in the decision last twelve months. In the case of Payback, half of this critical information infrastructure to reduce costs, increase production and increase
organizational agility. However, nearly a third of SME research and acknowledge that little or no understanding what the network actually assembled. What's your situation?
Why VoIP and why too much like right now?
Voice of Internet Protocol enabled until the phone is on the internet. A high-speed internet connection is very important to ensure quality of service comparable to landline calls. When you talk with VoIP phone or headset your voice into digital packets and then transfer the relationship is very low as an email. In the remaining review process.
VoIP For years he was considered sure to use the business but it is now difficult to find a good organization in the process of adopting VoIP, or at least about how VoIP can help their business. Business analysts say that VoIP has moved from being a appears
important technology business solutions faster than ever before and the other is the development of communication only from the need to continue to reduce costs. Market growth predictions indicate the spread of VoIP phenomenal.
Why bother with VoIP at all?
VoIP can provide cost savings by:
o dramatically reduce the cost of long distance telephone
o Delivering a free inter-office calls (and calls between the worker and the head office)
Reduce costs further convergence can be obtained from - to gather data and voice networks there is only one set of tools to implement and manage. This helps reduce the cost of set-up, support and bandwidth between sites. With only one network management and maintenance becomes easier
recovery. Converged network governance is the responsibility of the IT department or external IT support companies - no need to use the company's telecommunications services are expensive, just add another phone extension!
Efficiency gains can be more easily in the IP telephony brings to the organization. Telindus Recent research shows that 42% of IT managers said productivity benefits as the main reason for leaving VoIP, especially in the field:
o Simplified rural employment and improve communication for distance / mobile workers
o Simple Network - as is all equipment IP, TDM, not
o The simplicity of adding new user (no need to call an engineer)
o IT convergence - integrating e-mail and network equipment
o Computer telephony integration - to appeal to the PC instead of using the phone
o Simplifying communication management in
o Reducing the cost of technical services and
Cabling o Low cost - some of CAT-5 connector required
The additional functions that the new systems provide IP telephony, among others:
o Wikipedia integration with software packages, such as Ali or accounting software
o forward voice messages and voice mail access rural
o Direct dial
o Follow me (in which the system can track you wherever you are, and put a call through your still using your extension number!)
o Personal messaging
o Voicemail password protection
o Automatic call routing, for example, most customers value directly placed in a special call center staff
o Voice guided menus
o Waiting for the call management
o DECT hand set (for phone use in and out of the building)
o Bluetooth headsets
o Call monitoring and recording
ROI
Motorola calculates that the average business can reduce your phone bill every year by 31% via IP. BT is the information to save £ 6,000 per head on the cost of their home calling for workers. Return on investment size ranges between 25% -50%.
In addition to savings Essentially, research shows that the new organization to achieve productivity savings in the form of:
o Flexible regional office staff
o Improving communication for mobile workers
o Reducing the cost of technical services
o Improve customer service
Implementing a VoIP solution
Organization is now enabled to implement a VoIP solution, but usually only certain route calls over IP networks rely on traditional PBX (private branch exchange) for most of the calls. Often times these organizations to install IP PBX and IP telephony to move slowly when the driver of business
called for changes in the communication process, such as the cost of moving offices or pressure. IP PBX Switches VoIP calls between landline and users or between users as the only two traditional PBX, but usually works with a converged network of voice and data rather than require a separate network. Companies such as Nokia have developed products that enable companies to move slowly.
There may be side effects to implement a VoIP solution and certainly not a solution for every organization. The problem is one of the common problems and quality of cells. Depending on the width of the band be increased to solve the problem. Continued proactive management of data and voice traffic is essential to ensure optimal network performance. Inspection of the network is important to ensure that the address data and voice can be both. Older tissue at risk and may need to upgrade. Business continuity plan should be there and to show that the voice and data networks now rely on: If the email step how you will call your company's IT support - phone and email on the system! Each IT service provider worth their salt will be at a distance of network monitoring and knowing the problem - and fix - before end users are told that the problem even exists.
Summary: Not if, but when
Questions for SMEs, not if, but when, starting on the road to convergence of voice and data solutions. Evidence suggests that VoIP technology is unstoppable Power movement. IP telephony start meditating now so you do not miss t in the real business benefits out or even worse, Saddle your business phone system will have to remove within two years! IP telephony can provide cost savings that have been proven right for the company as a whole host of additional work that benefits your employees, and more importantly, your customers will be noted.
